Shedding Light on Dark Patterns: Protecting Consumers from Digital Deception
Decades of cases from the FTC and state attorneys general have challenged manipulative tactics used by unscrupulous businesses to get consumers to hand over their money or their sensitive data without a clear picture of the nature of the transaction. State and federal dockets are filled with actions against companies that used deceptive “free” offers,…
Consumer Protection During COVID-19: What We’ve Learned So Far
Protecting people from scams is a challenging mission even without the overlay of a global pandemic. But as the past 18 months have demonstrated, con artists view every breaking news story about COVID-19 as an opportunity for a new fraud or flimflam. Consumer protection agencies – including the Federal Trade Commission and state attorneys general…
