NAAG’s Masterclass Professional series of on-demand offerings is geared to all staf in an attorney general office. Learning will focus on key techniques and strategies to improve communication skills. Active listening, the ability to be fully present in a conversation by paying attention to the speaker’s words and nonverbal cues, is essential in effectively dealing with challenging colleagues or constituents.  Emotional competence, our ability to understand, monitor, and manage our emotions and their influence on our behaviors, can be particularly helpful before making a critical decision in the workplace. By learning about these topics and strategies, we can be better public servants, colleagues, and people.